Service transformation in industrial companies

Information Resources Management in Danish Industrial Companies

Lean Implementation in Service Companies

Service companies have been implementing Lean only in recent years. In this research three third party logistic companies and seven companies of the financial sector have been thoroughly interviewed and showed a few interesting aspects on the way they implemented Lean. They are implementing Lean in high volume low variety processes and focus on back office activities, which are most similar to ...

Challenges of ICT Companies in Lean Transformation

Current business environment is very turbulent requiring companies to adapt to changes. Many enterprises consider a fundamental change – transformation – in order to benefit from the opportunities and to respond to the challenges of the everchanging business environment. At the same time, interest in lean thinking has grown in industries and research communities. Lean paradigm is assessed as a ...

Quality management evolution in service companies

Purpose: This study investigates how a quality profile can evolve over time and how different interventions can develop and change an existing quality profile. Methodology/approach: Data was collected over a five-year period, including a literature review, interviews, a document study and observations to capture the quality profile and associated interventions. The study was carried out in a se...

How Big Old Companies Navigate Digital Transformation

New digital technologies present both game-changing opportunities for—and existential threats to— companies whose success was built in the pre-digital economy. From a study of 25 companies that were embarking on digital transformation journeys, the full article identifies two digital strategies—customer engagement and digitized solutions—that provide direction for a digital transformation, and ...